Home / Help & support
How can we help?
Find a quick answer below, or send our Admissions team a request. We reply by email, usually within one to two business days.
Common questions
Quick answers
The questions we hear most, grouped by topic.
Signing in
4 questionsI didn't receive my sign-in code.
Codes arrive within a minute from Monarch Admissions. Check your spam or promotions folder, and make sure the address is spelled correctly. You can request a new code at any time; only the most recent code works, for five minutes.
Do I need a password?
No. Each time you sign in, we email you a single-use code. There is nothing to remember and nothing that can be stolen.
Which email address do I sign in with?
Your primary email: the address you used on the sign-in page when you started your application. It's shown, locked, as "Email — Primary" in your form, and it's where every update about your application is sent. If you added a secondary email, it receives copies of everything, but you always sign in with the primary.
I want my primary email to be a different address. What should I do?
If you haven't started an application yet: sign out, then sign in with the address you want to use. Your application will live under that address. If you've already started or submitted one: send us a request below (topic "Signing in") from your current primary email, and tell us the new address. We'll move your sign-in to it, together with your applications, history and documents, and confirm by email. Just want copies somewhere else as well? Add a secondary email in your application form; no request needed.
Applying & documents
6 questionsIs my progress saved if I stop half-way?
Yes. Every answer is saved as you type, even if your connection drops. Sign in again and continue exactly where you left off.
Which file types can I upload?
PDF, JPG and PNG, up to 20 MB per file. Clear phone scans are fine. Please include every page of your transcript.
My file is too large. How do I make it smaller?
Our step-by-step guide shows free ways to shrink a PDF, scan or photo on Windows, Mac, iPhone and Android, using tools already on your device. Open "Make your file smaller" from the link below the upload box, or go to https://apply.umonarch.ch/file-help.php.
Why do I have to upload my documents again for a new application?
Each application keeps its own documents, and every file is security-checked as it is uploaded. Your answers are copied into a new application for you, but documents are not, so please upload the current version of each one.
Can I add a document after submitting?
Yes. Open your application from your dashboard and use Upload a document. The Admission Committee is notified.
Can I apply to more than one programme?
Yes. Start a new application from your dashboard. Each application has its own ID and tracker.
Fees & payments
3 questionsHow do I pay the application fee?
Right after you submit, pay securely by card from your application page. The Committee reviews your application in the meantime; the fee is due before a decision is made. If you receive an offer before paying, the fee is added to your first tuition invoice instead.
How do I pay my tuition invoice by bank transfer?
Open your invoice and choose Pay by wire for the bank details. Always quote your Application ID in the payment reference, then use "I've sent the transfer" so we can match it. Transfers can take up to five business days.
My card payment failed. What now?
No money is taken when a payment fails. Try again from the same page, use another card, or pay by bank transfer.